Shipping & FAQs
We do our best to ship your order safely and quickly! Unless otherwise noted (due to an inventory shortage, a national holiday, etc.) orders are shipped via U.S. Postal Service (USPS) within two business days of payment. All orders receive a confirmation email once shipped. Orders are shipped via USPS First Class Mail or USPS Priority Mail depending on your selection at checkout. Tracking is available if that option is selected during checkout.
Sometimes things go wrong – please file a claim with USPS if your package is lost or arrives damaged. Pop Rocket Creations is not responsible for lost or damaged packages; if you have an issue with your order unrelated to shipping, please don't hesitate to reach out to us.
International orders are shipped via USPS First Class Mail International or USPS Priority Mail International depending on weight and customer selection at checkout. Your ETA varies depending on your location and the type of postage selected. Please note that Pop Rocket Creations does not cover customs/import fees and you should contact your local postal service with any questions regarding your package.
RETURNS & EXCHANGES
We only accept returns/exchanges for clothing. Contact us within 14 days of receiving your order to approve your return or exchange. An exchange may be made for the same item in a different size. We will refund the order amount upon receiving the returned item(s). Please note that you will be responsible for the shipping cost. Discounted items are not eligible for returns/exchanges.
If you purchased a non-clothing item that appears defective, please contact us with info including photos of the defect(s). Pending approval, store credit of equal value may be issued.