SHIPPING & FAQs
We do our best to ship your order safely and quickly!* All orders are shipped via U.S. Postal Service (USPS) within two business days of payment. All orders receive a confirmation email once shipped. Orders are shipped via USPS First Class Mail or USPS Priority Mail depending on your selection at checkout. Tracking is available if that option is selected during checkout. *Please be aware that the USPS is experiencing delays across the country this holiday season, due to unprecedented levels of mail combined with already overwhelming staff shortages due to COVID-19.
Sometimes things go wrong – please file a claim with USPS if your package is lost or arrives damaged. Pop Rocket Creations is not responsible for lost or damaged packages; if you have an issue with your order unrelated to shipping, please don't hesitate to reach out to us.
International orders are shipped via USPS First Class Mail International or USPS Priority Mail International depending on weight and customer selection at checkout. Your ETA varies depending on your location and the type of postage selected. Please note that Pop Rocket Creations does not cover customs/import fees and you should contact your local postal service with any questions regarding your package.
RETURNS & EXCHANGES
Returns/exchanges are allowed for apparel items only. Contact us within 7 days of receiving your order to approve your return or exchange. Please return to us within 14 days of our return/exchange approval. An exchange may be made for the same item in a different size. We will refund the order amount upon receiving the returned item(s). Please note that the customer will be responsible for the return shipping cost. If the item you ordered is no longer available for an exchange, a refund or store credit will be issued.
If you purchased an item that appears defective, please contact us with info including photos of the defect(s). Pending approval, online store credit of equal value may be issued.